FAQs
Frequently Asked Questions
Find quick answers to the most common questions about UNIVOZA β orders, shipping, returns, and more.
π Shipping & Delivery
Yes! We offer free standard shipping on all orders within the United States β no minimum order required. Your wellness journey starts without any extra cost.
Standard delivery takes 5β9 business days after your order is processed. You will receive a tracking number via email once your order has shipped.
Currently, we ship exclusively within the United States. We are working on expanding internationally in the near future β stay tuned!
π¦ Orders & Tracking
Once your order ships, you will receive a confirmation email with your tracking number. You can use it to track your package directly on the carrier's website. Every order includes free tracking.
We process orders quickly. If you need to make a change, please contact us within 2 hours of placing your order at support@univoza.com. After that, the order may already be packed and on its way.
We are so sorry to hear that! Please email us at support@univoza.com with your order number and a photo of the damaged item. We will send a replacement or full refund β no questions asked.
β©οΈ Returns & Refunds
We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. Simply email us to begin the process β we make returns easy.
Once we receive and inspect your return, refunds are processed within 3β5 business days. The amount will appear on your original payment method within 5β10 business days depending on your bank.
π³ Payments & Security
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are fully encrypted and secure.
Absolutely. Our store runs on Shopify's secure platform, which is trusted by millions of businesses worldwide. Your personal and payment information is always protected with industry-standard SSL encryption.
Still have a question?
Our support team is ready to help you β we typically respond within 24 hours.
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