Refund policy
Last Updated: June 2026
At UNIVOZA, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return policy.
Return Eligibility
You have 30 days from the date of delivery to request a return.
To qualify for a return, the item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include proof of purchase or order confirmation
Items returned without prior authorization will not be accepted.
How to Request a Return
To start a return, please contact us at support@univoza.com.
Please include:
- Your order number
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
If your return is approved, we will provide instructions and the return shipping address.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order at support@univoza.com. We will review the issue and work to resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Gift cards
- Clearance, discounted, or final sale items
- Items showing signs of use or damage caused by the customer
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, including receiving a damaged, defective, or incorrect item.
Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
Late or Missing Refunds
If you have not received your refund within 15 business days after approval, please contact us at support@univoza.com.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
UNIVOZA Support
Email: support@univoza.com