Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

How to Start a Return
To initiate a return, please contact us at support@univoza.com.
If your return is approved, we will provide instructions on how and where to send your item.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@univoza.com so we can resolve the issue promptly.

Non-Returnable Items
Certain items are non-returnable, including:
• Custom or personalized items
• Gift cards
• Clearance or sale items

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.

If you have not received your refund after 15 business days, please contact us at support@univoza.com